Bad Internet Connection

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Re: Bad Internet Connection

Postby Cheda » 2010-10-10 18:47:11+00:00

get fixed soon :)
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Re: Bad Internet Connection

Postby lihman » 2010-10-11 12:27:33+00:00

Cya when it's fixed then Etch
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Re: Bad Internet Connection

Postby Etchyzz » 2010-10-28 11:13:06+00:00

still not fixed!

When they didn't fix it when they told me they would, I signed up to O2 broadband and called BT to tell them to fak off

The dude I spoke to promised me they'd get on it, so I gave them a new deadline of 29/10/10 (tomorrow) to fix it.

Then I went directly to the exchange to get some answers, since then I've been dealing with British people instead of the indian call centre. They've answered all my questions and explained to me everything thats going on and they've been pushing to get my speed sorted out.

So...new date for my internet to be fixed is....29/10/10! (tomorrow)

If they miss this deadline without giving me a good reason then I'm gone!, straight to the new ISP (well...i think 10 days to transfer)

so I have much more hope than usual that my speed will be sorted soon...however

BT have faked me around so much .. they sent me this bill today, filled with hidden charges, NONE of them are my fault.



Your bill is £169.97

Please pay by 6 November.

Pay your bill
Download your bill

How we worked out your bill
From your previous bill More information

You haven't fully paid your previous bill

Your previous bill

£137.41

Your payment

15 Sep 10

We take this amount off what you owe

-£112.42

Total carried forward to this bill

£24.99
One-off charges More information

Late payment charge

To avoid paying this charge in future, set up a regular payment.

£7.50

Other one-off charges

31 Aug 10

Charge for reconnection of line after outgoing calls were barred

£11.75

Other one-off charges

16 Sep 10

Charge for reconnection of line after we had disconnected it

£17.62

Total one-off charges

£36.87
Line rental and other basic charges More information
Phone line Phone line

Unlimited Evening and Weekend Plan More information

1 Oct - 23 Oct 10

Show Details

£0.38

Unlimited Evening and Weekend Plan More information

24 Oct - 23 Jan 11

This is the cost of your calling plan (which includes line rental) at
£16.28 a month, charged in advance from 24 Oct 2010 to 23 Jan 2011
Including UK landline and 0845 / 0870 numbers within plan*

£48.84

Prices changed so we've refunded what you paid in advance and recharged you at the new price.
Broadband Broadband

BT Total Broadband Option 3 More information

24 Oct - 23 Jan 11

This is the cost of your Broadband at £24.99 a month, charged in advance
from 24 Oct 2010 to 23 Jan 2011
With a free Home Hub, Hub Phone and advanced online security

£74.97

Need technical help with your Broadband? Go to our dedicated help area.
Total payable Processing your payment

Payment processing fee

27 Oct 10

This is the fee charged by BTPS for processing your payment
This charge is not subject to VAT

£4.50

To avoid future Payment Processing Fees, set up a direct debit.

Total line rental and other basic charges

£128.69
What you used More information
Phone linePhone line

Phone usage

You didn't make any calls on this line

£0.000
Internet phone usageInternet phone usage

Internet phone usage

You made 15 calls - 1 were free

£4.410

View calls

Total used

£4.41
Credits and discounts More information

Amendment to previous bill

4 Sep 10
Recurring Charge AdjBT Total Broadband Option 3

-£24.99

Total credits and discounts

-£24.99
Total including VAT

So i called up my british contact and gave him the big "what the fuck?" and now he's promised to fix my bill and remove the charges that they told me wouldn't be there in the first place..


man wtf am I still doing with BT?
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Re: Bad Internet Connection

Postby Cheda » 2010-10-28 12:18:56+00:00

haha owned ?
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Re: Bad Internet Connection

Postby lihman » 2010-10-28 22:03:11+00:00

Nice bill, can i receive the money now please? :P
Greetings from the town of the Flying Dutchman,
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